Shipping policy

Thank you for shopping with ItsSpooky. We are committed to delivering your costumes, accessories, and party essentials as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Times

Estimated delivery times may vary depending on your location:

  • Domestic Orders: 2–7 business days

  • International Orders: 7–18 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, order weight, and selected shipping method. Any applicable shipping charges will be clearly displayed before completing your purchase.

International Shipping

We ship to many countries worldwide. Customers are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities.

Customs processing may cause delivery delays that are beyond our control.

Order Tracking

Tracking information will be provided once your order has been shipped. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided during checkout.

Lost or Delayed Packages

While we work with reliable shipping partners, delivery delays can occasionally occur. If your package appears lost or significantly delayed, please contact our support team and we will assist in investigating the shipment.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item(s) and packaging so we can resolve the issue promptly.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact our customer support team and include your order number for faster assistance.