Refund policy

At ItsSpooky, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order. To be eligible for a return, items must be:

Unused, unworn, and in their original condition
Returned with all original packaging and tags attached
Free from damage, stains, odors, or alterations

For hygiene and safety reasons, certain items such as face masks, wigs, makeup products, and other personal-use accessories may not be eligible for return unless they arrive damaged or defective.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.